Frequently Asked Questions

1. What are your facility's access hours?

Answer: Our facility offers 24-hour access, allowing you to store or retrieve your belongings at any time, day or night.

2. Do you offer climate-controlled storage units?

Answer: Yes, we offer climate-controlled units to protect your sensitive items, such as electronics, furniture, and documents, from extreme weather and moisture.

3. What types of items can I store in a climate-controlled unit?

Answer: Climate-controlled units are ideal for storing electronics, furniture, important documents, artwork, family heirlooms, antiques, and anything sensitive to temperature or humidity changes.

4. Is your facility secure?

Answer: Yes, Chisholm Trail Storage Solutions is equipped with a fully fenced and gated perimeter, security cameras, and secure units to keep your belongings safe and protected at all times.

5. How do I reserve a storage unit?

Answer: You can easily reserve a unit online or by calling us at 214-554-1409. We’re happy to assist you with finding the right unit for your needs.

6. Can I access my unit at any time?

Answer: Yes, our facility provides 24-hour access, so you can visit your unit whenever it's convenient for you.

7. Do you offer long-term storage options?

Answer: Yes, we offer both short-term and long-term storage options. Whether you need storage for a few weeks or several months, we can accommodate your needs.

8. Are there any restrictions on what I can store?

Answer: For safety and legal reasons, we do not allow hazardous materials, perishable items, or illegal substances to be stored in our facility.

9. Can I pay my bill online?

Answer: Yes, we offer convenient online bill pay, allowing you to manage your payments and account from anywhere, at any time.

10. What do I need to bring when I move in?

Answer: When moving in, bring a government-issued ID, proof of insurance (optional), and a lock for your unit. If you don’t have a lock, we also sell them at our facility.